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Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continual Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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Private Training

Looking for a team-oriented, tailored training experience for your team? Check out our private training offerings.

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Latest Post view all
Three AI truths with IT Service Management
Posted by On August 5, 2024

There’s no question that introducing AI capabilities can have a dramatic impact on IT Service Management (ITSM). Done well, AI adoption will free up ITSM ...

Is ESM a key enabler for successful Digital Transformation?
Posted by On July 4, 2024

“Digital transformation” is a term that is often abused. Some think of digital transformation as simply moving information and data from an analog format to ...

Can Human-centered Design rescue your ITSM investment?
Posted by On June 7, 2024

Is your organization struggling to realize a return on investment with ITSM? If you answered “yes”, you’re not alone. Many organizations are not getting the ...