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Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.
Read MoreCompanies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.
Read MoreHaving trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.
Read MoreGood process design enables consistency, repeatability, and measurability in how work gets done within your organization.
Read MoreLeverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.
Read MoreLooking for a team-oriented, tailored training experience for your team? Check out our private training offerings.
Read MoreOrganizations have dehumanized IT. It’s not a question of “has it happened at our organization?” It is the recognition that it has happened. Despite ...
There is no question that AI-enabled technologies have the potential for significant positive impact for organizations overall, and for ITSM specifically. This recent TechTarget ...
A few years ago, I was invited to conduct an ITSM assessment for an organization. While the request itself wasn’t unusual, it was unusual in ...