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    Services
    Strategy and Planning

    Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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    Continual Improvement

    Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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    Service Identification and Definition

    Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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    Process Design and Improvement

    Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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    Next Generation Service Management

    Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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    Private Training

    Looking for a team-oriented, tailored training experience for your team? Check out our private training offerings.

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    Latest Post view all
    Nothing will change. Unless you change.
    Posted by On December 11, 2024

    A few years ago, I was invited to conduct an ITSM assessment for an organization. While the request itself wasn’t unusual, it was unusual in ...

    Three AI truths with IT Service Management
    Posted by On August 5, 2024

    There’s no question that introducing AI capabilities can have a dramatic impact on IT Service Management (ITSM). Done well, AI adoption will free up ITSM ...

    Is ESM a key enabler for successful Digital Transformation?
    Posted by On July 4, 2024

    “Digital transformation” is a term that is often abused. Some think of digital transformation as simply moving information and data from an analog format to ...