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The 2-Step Method to a IT Service Portfolio

There are two types of IT organizations. One type of IT organization takes orders, manages service tickets, and provides technology and technology support. The other type of IT organization is a strategic partner within the organization that makes impactful contributions

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The Consequences of Undefined Services

Delivering IT services is at the core of any modern IT organization. IT provides services to deliver or enable business outcomes and value. It seems straightforward.  So then, why do so many IT organizations struggle with undefined services? As

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