Doug Tedder - Service Management Consulting and Training: Tedder Consulting

Want ESM? Start with VSM

Enterprise Service Management (ESM) has been gaining traction over the last few years — and for good reason. With technology driving businesses forward these days, organizations must be able to holistically drive value to the bottom line of the

The Consequences of Undefined Services

Delivering IT services is at the core of any modern IT organization. IT provides services to deliver or enable business outcomes and value. It seems straightforward. So then, why do so many IT organizations struggle with undefined services? As

A New CIO’s Guide to Mapping Experiences

Delivering and enabling business value is a large part of IT’s job. As such, the CIO must track how value flows, not only within IT, but across the organization. It may sound easier than it actually is. Because

Is the CIO the Continual Improvement Officer?

The CIO is often wearing many hats. They have to be tech whizzes and also strategic visionaries. And in my opinion, they now have to be the Continual Improvement Officer for their teams, their organizations, and in their careers. Continual

Business-IT Alignment isn’t a 50-50 Deal

More and more companies are transforming via digital transformation and discovering new lines of business or radically changing their existing business models through the use of technology. What does this mean? It means that IT and the business

How to Master the Art of IT Partnerships

As businesses continue to become more reliant on technology, more and more organizations have formed partnership ecosystems. Bringing in and working with multiple partners is a smart way to deliver better experiences with optimized costs and capabilities. While there