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4 things IT can do to improve Business-IT Alignment – and enable AI success

A few years ago, I thought that we had finally moved beyond the conversation of “business-IT alignment”.  I thought that business processes and technology had finally become integrated; if not integrated, then at least the boundary between business processes

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The 3 Pillars of Success for AI-enabled Service Management

In her book[i], Dr. Kavita Ganesan suggests that any AI adoption be evaluated using three pillars: Model success – Is the AI model performing at an acceptable level in development and production? (In other words, the model performs at the

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