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Apollo 13: An ITSM Case Experience™ and Grab@Pizza™ are trademarks of GamingWorks, BV.

AXELOS® , ITIL® and IT Infrastructure Library® are registered trademarks of AXELOS Limited.

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Services
Strategy and Planning

Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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Continual Improvement

Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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Service Identification and Definition

Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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Process Design and Improvement

Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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Next Generation Service Management

Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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Private Training

Looking for a team-oriented, tailored training experience for your team? Check out our private training offerings.

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Latest Post view all
Three reasons why now is the right time for ESM
Posted by On April 16, 2024

Enterprise service management (ESM) is an organizational capability for holistically delivering business value and outcomes, based upon shared processes, appropriate technologies, increased collaboration, and better ...

The more AI we become, the more human we need to be
Posted by On April 3, 2024

Why are AI assistants given human-like names? Apple provides Siri[i]. Amazon has Alexa[ii]. Samsung features Bixby[iii]. And there are literally dozens of other examples, in ...

Start with Reporting first *then* Measurement
Posted by On March 11, 2024

What are some common reasons why IT organizations measure and report metrics? Unfortunately, in my experience, the answers are not always the greatest. “We produce ...