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    Services
    Strategy and Planning

    Impactful transformations begin with clear visioning, strategy, and planning. My strategy and planning workshops get you started on the right course.

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    Continual Improvement

    Companies that are not continually improving aren’t just sitting still – they’re getting left behind. Enable your organization to become good at getting better.

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    Service Identification and Definition

    Having trouble connecting IT deliverables to business results? Identify, define, and describe how your services deliver and support real business value and outcomes.

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    Process Design and Improvement

    Good process design enables consistency, repeatability, and measurability in how work gets done within your organization.

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    Next Generation Service Management

    Leverage the right service management methodologies to enable and support the unique needs of your organization and deliver the outcomes your business demands.

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    Private Training

    Looking for a team-oriented, tailored training experience for your team? Check out our private training offerings.

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    Latest Post view all
    Exposed: Your bad ITSM habits AI won’t ignore
    Posted by On October 1, 2025

    As I discussed in another blog, many organizations are rushing to adopt and implement AI-enabled technologies within their ITSM environments. AI can have a significant ...

    Fear of collaboration: A silent killer of ESM initiatives
    Posted by On September 8, 2025

    Is your Enterprise Service Management (ESM) initiative stuck? Does it feel like no one wants to talk about, much less support, ESM?  Do you ...

    Suffering from AI fever? Here’s why the big picture still matters
    Posted by On August 3, 2025

    Is your organization exhibiting “AI fever”? “Symptoms” include people asking questions like: “How can our organization take advantage of AI-enabled capabilities?” “Where can we ...